Terms & Conditions

Terms and Conditions of Sale of Face to Face and Online Sessions / Packages /Programs
1. Our Promise
Lisa Comeau trading as Lisa Comeau Coaching (‘we’) works hard to ensure that each session is planned and led to the highest standard of service. We are completely committed to helping you in your journey. 
2. General
We only request details from you in order to process your enquiry and tailor the best plan for you. We will only ever use the information that we collect lawfully and are fully compliant with the Data Protection Act (2018). We will never pass on any information you give to us to a third party without your express permission or in accordance with our confidentiality policy. 
3. Payment
Sessions are to be paid fully in advance 48 hours prior to your appointment date by a BACS transfer to the Bank Account shown in “Your Appointment Details” e-mail.  For packages comprising four sessions and more we are happy to agree to a Payment Instalment Plan as appropriate. 
4. Purchases & Refunds
The purchase of a session or package is binding and we do not offer refunds or cancellations once the programme has commenced. This includes sessions and packages that are left uncompleted. Sessions cancelled with less than 24 hours-notice will not be refunded.  
5. Cancellation Policy
5.1 We understand that due to unforeseen circumstances, it may sometimes be necessary to cancel appointments. 
Our policy requires 48 hours’ notice for the cancellation of a session. Cancellations made within 48 hours of an appointment will incur 50% of the session fee. Cancellations made within 24 hours of an appointment will require 100% of our fee to be paid. 
5.2 If an emergency or unavoidable situation leads to Lisa Comeau Coaching having to cancel your appointment, a full refund for the session cancelled will be provided, or appointments re -arranged. 
6. Late Arrival
Please inform us that you are running late as soon as you can. If we are able to, we will try and provide you with your full appointment time allocation. However, if this is not possible, the full session fee remains due and no part-refund will be made. Scheduled sessions either in person or online via Zoom will have a 15 minute grace period for lateness and the session will be cancelled with no part of the fee refunded.
7. Contact between appointments
We are available to be contacted between scheduled sessions. Email or text contact is our preferred option and we will always aim to respond to you within 36 hours. Should substantial regular contact be required, additional fees will be discussed as appropriate. 
8. Confidentiality
8.1 We acknowledge that in the course of the sessions, you may share personal and confidential information and we agree not to use or disclose to any third party such information, with the following exceptions: 
(a) Any use or disclosure authorised by you or required by law. 
(b) Any use or disclosure which is necessary in order to prevent serious illegal activity or harm to you or others. 
(c) Any use or disclosure which is necessary to protect our rights or safety, and that of clients’ and others with whom we are working. 
(d) Any information that is already in the public domain from another source. 
8.2 For the purposes of best practice and continued professional development, we may discuss and review our work with clients. However, any such reference would be heavily sanitised and would at no point and under any circumstance divulge any information that would disclose the identity of the client. 

Terms & Conditions

The success of our programmes will entirely depend on the client’s commitment to following the programme and actioning the plan agreed with the practitioner. In the case of Certified BusinessCoaching, Clinical Hypnosis, Advanced Conversational Hypnosis and Masters of Advanced Conversational Hypnosis, Coaching, NLP, and EFT the desired outcome will largely depend on the susceptibility and motivation of the client. Lisa Comeau will assume no responsibility for the clients results. The client is expected to fully participate and commit to the session or program and results will be dependent solely on the client. 
These terms and conditions govern the sale and use of products sold by Lisa Comeau trading as Lisa Comeau Coaching, to you. They also govern the use of the site www.lisa-comeau.com.  Within these terms and conditions, the following words have special meanings: ‘we’, ‘us’, ‘our’ – Lisa Comeau trading as Lisa Comeau Coaching.  
‘the site’ – www.lisa-comeau.com ‘you’, ‘your’ – The person who is entering into this contract with us. By using the site and our products you agree to be legally bound by these terms, which shall take effect immediately on your first use of the site. If you do not agree to be legally bound by all the following terms, please do not access the site or use our products.  
Additional Terms of Business
1. Safety Notice – Important Information
Our products are intended to help you positively benefit from your treatment sessions.. Although our treatment therapies are known to be a highly effective and consistent therapy, the content of our recordings and the information provided on them and this site should be regarded as being complimentary. 
* They should not and do not replace medical treatment.
* Nothing offered by us is intended to diagnose, cure, or prevent any medical, emotional or physical condition/illness. This includes any mental health condition either professionally diagnosed or not diagnosed.
* If you are in any doubt over a health or emotional problem then you should seek advice from a GP or an appropriate professional.
* Do not listen to our recordings when you are involved in anything that needs your full attention.
* Never listen to the recordings whilst driving or operating machinery. Only listen to recordings when you can safely relax or sleep.
* Do not listen to any of our recordings if you suffer from epilepsy or a serious psychiatric condition. If in doubt please consult your doctor. If you are under 18, you may only access the site or purchase products from us with the involvement of a parent or guardian.

Disclaimer

This privacy policy applies between you, the User of this Website, and Lisa Comeau, the owner and provider of this Website. Lisa Comeau takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions of Sale, which can be found at: https://lisa-comeau.com/terms-and-conditions-of-sale/.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data collectively all information that you submit to Lisa Comeau via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR the UK General Data Protection Regulation;
Lisa Comeau, we or us
Lisa Comeau, of 68 Collingwood Way Petersfield Hampshire GU31 4QJ
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;User or you any third party that accesses the Website and is not either (i) employed
by Lisa Comeau and acting in the course of their employment or
(ii) engaged as a consultant or otherwise providing services to Lisa Comeau and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.lisa-comeau.com,
and any sub-domains of this site unless expressly excluded by their own terms and conditions.
1. In this privacy policy, unless the context requires a different interpretation:
2. the singular includes the plural and vice versa;
3. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of
4. this privacy policy;
5. a reference to a person includes firms, companies, government entities, trusts and partnerships;
6. “including” is understood to mean “including without limitation”;
7. reference to any statutory provision includes any modification or amendment of it;
8. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Lisa Comeau and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Lisa Comeau is the “data controller”. This means
that Lisa Comeau determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
6. name;
7. date of birth;
8. gender;
9. contact Information such as email addresses and telephone numbers;
10. demographic information such as postcode, preferences and interests;
11. financial information such as credit / debit card numbers;
12. IP address (automatically collected);
13. web browser type and version (automatically collected);
14. operating system (automatically collected);
15. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
7. data is given to us by you;
8. data is received from other sources; and
9. data is collected automatically.
Data that is given to us by you
7. Lisa Comeau will collect your Data in a number of ways, for example:
8. when you contact us through the Website, by telephone, post, e-mail or through any other means;
9. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
10. when you enter a competition or promotion through a social media channel;
11. when you make payments to us, through this Website or otherwise;
12. when you elect to receive marketing communications from us;
13. when you use our services;
in each case, in accordance with this privacy policy.
Data that is received from other sources
8. Lisa Comeau will receive Data about you from the following:
9. Analytics: We may receive technical personal data about you from analytics providers such as Google.
10. We may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal.
Data that is collected automatically
10. To the extent that you access the Website, we will collect your Data automatically, for example:
11. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
12. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
12. internal record keeping;
13. improvement of our products / services;
14. transmission by email of marketing materials that may be of interest to you;
15. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
13. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
14. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
15. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
16. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
17. We may use your Data to show you Lisa Comeau adverts and other content on other websites. If you do not want us to use your data to show you Lisa Comeau adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
Who we share Data with
15. We may share your Data with the following groups of people for the following reasons:
16. any of our group companies or affiliates
17. our employees, agents and/or professional advisors
18. third party service providers who provide services to us which require the processing of personal data
19. third party payment providers who process payments made over the Web site in each case, in accordance with this privacy policy
Data retention
19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
21. You have the following rights in relation to your Data:
22. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
23. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
24. Right to erase – the right to request that we delete or remove your Data from our systems.
25. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
26. Right to data portability – the right to request that we move, copy or transfer your Data.
27. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
28. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: monica@hampsteadhypnotherapy.com.
29. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
30. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers outside the United Kingdom and European Economic Area
25. Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA.
26. We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
27. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to other websites
28. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
29. Lisa Comeau may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Lisa Comeau. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
30. We may also disclose Data to a prospective purchaser of our business or any part of it.
31. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
32. This Website may place and access certain Cookies on your computer. Lisa Comeau uses Cookies to
improve your experience of using the Website and to improve our range of products and services. Lisa Comeau has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and
respected at all times.
33. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
34. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Lisa Comeau to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
35. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie. Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
36. The cookies used have been carefully chosen and all reasonable steps have been taken to ensure your privacy is protected and respected at all times.
37. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
38. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
39. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
40. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
41. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
42. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
43. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
44. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
45. Lisa Comeau reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Lisa Comeau by email at lisa@lisa-comeau.com.

PRivacy policy

5. Refund Policy
Any downloadable products purchased from our website are not eligible for a refund or cancellation. Please also see our Complaints Policy and Refund Policy. By purchasing a product from us you do so having read and understood these policies. 
General Terms and Conditions of Sale: 
1. Modifications to Services and Prices
Prices for our products, packages and sessions are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 
2. Products or Services
Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 
3. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions. 
4. Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 
5. User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

refunds

2. Copyright and Intellectual Property
2.1 Use of our Products 
* Our products may only be used for your own personal, non-commercial home use.
* You may not use any of our products for any commercial purpose.
* Unauthorised copying, public performance, broadcasting, hiring or rental of any of our products or recordings is strictly prohibited.
If you are a professional therapist or practising hypnotherapist then you may use our recordings as a reference material for your own professional development. 
However: 
* You may not make copies of our recordings or their content.
* You may not hire or rent our recordings.
* You may not play any of our recordings to your clients.
 
2.2 Use of the Site 
* You may not copy, reproduce, republish, download, post, broadcast, transmit, and make available to the public or otherwise, content in any way except for your own personal, non-commercial use.
* You also agree not to adapt, alter or create a derivative work from any content except for your own personal, non-commercial use.
* Any other use of the site content requires prior written permission from us.

3. Delivery of Orders
Audio downloads ordered from the website are sent out immediately via email. Once you have ordered an MP3, you will receive an email with a link, where you can download the hypnosis recording as an MP3 file and listen to it whenever you wish. Our audio recordings are 100% compatible with all modern-day devices including mobile phones, computers and tablets. 

intellectual property